• Notre Système de Certification

    Valorisez votre engagement envers l’excellence client

    We conduct discreet and thorough audits to assess the true customer experience, revealing hidden gaps and opportunities for improvement. Anonymous Audits Our Expertise CX Consulting – Experts in Customer Experience & Confidential Audits CX Consulting is an independent firm specialized in evaluating the actual customer experience, in the sectors of hospitality, wellness, tourism, and prestige services. We conduct anonymous audits, field customer tests, and personalized analyses in order to identify invisible flaws, optimize journeys, train teams, and enhance perceived quality. We operate discreetly, strategically, and tailor-made, to strengthen satisfaction, customer loyalty, and the reputation of our partners.

    Bronze — Approuvé

    Score 60-74%

    Audit client mystère

    Rapport + plan d’action

    Validité 1 an

    Plaque digitale fournie

    Our field tests simulate real customer journeys, providing actionable insights to enhance service delivery and elevate guest satisfaction. Client Testing Our Expertise CX Consulting – Experts in Customer Experience & Confidential Audits CX Consulting is an independent firm specialized in the evaluation of the actual customer experience, in the sectors of hospitality, wellness, tourism, and prestige services. We conduct anonymous audits, field customer tests, and personalized analyses in order to identify invisible flaws, optimize journeys, train teams, and enhance perceived quality. We operate discreetly, strategically, and tailor-made, to strengthen satisfaction, customer loyalty, and the reputation of our partners.

    Argent — Certifié Excellence

    Score 75-89%

    Audit complet 2 visites

    Coaching inclus

    Validité 1 an

    QR code vérifiable

    We offer tailored analyses that focus on your unique challenges, empowering your team to refine processes and improve overall quality. Customized Analyses Our Expertise CX Consulting – Experts in Customer Experience & Confidential Audits CX Consulting is an independent firm specialized in the evaluation of the actual customer experience, in the sectors of hospitality, wellness, tourism, and prestige services. We conduct anonymous audits, field customer tests, and personalized analyses in order to identify invisible flaws, optimize journeys, train teams, and enhance perceived quality. We intervene discreetly, strategically, and tailor-made, to strengthen satisfaction, customer loyalty, and the reputation of our partners.

    Or — Référence CX Bénin

    Score 90%+

    Audit 3 visites

    Formation équipe incluse

    Suivi mensuel

    Validité 1 an

  • Vérifiez une Certification CX Consulting

    Chaque établissement certifié reçoit un QR code unique. Scannez-le pour vérifier l’authenticité de la certification, sa date de validité et le niveau obtenu (Bronze, Argent ou Or). Pour toute question, contactez-nous via WhatsApp ou email.

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