• Nos Tarifs

    Des packages transparents, adaptés à chaque ambition

    We conduct discreet and thorough audits to assess the true customer experience, revealing hidden gaps and opportunities for improvement. Anonymous Audits Our Expertise CX Consulting – Experts in Customer Experience & Confidential Audits CX Consulting is an independent firm specialized in evaluating the actual customer experience, in the sectors of hospitality, wellness, tourism, and prestige services. We conduct anonymous audits, field customer tests, and personalized analyses in order to identify invisible flaws, optimize journeys, train teams, and enhance perceived quality. We operate discreetly, strategically, and tailor-made, to strengthen satisfaction, customer loyalty, and the reputation of our partners.

    Essentiel

    150 000 FCFA

    1 visite client mystère

    Grille d’évaluation 30 critères

    Rapport PDF détaillé

    Plan d’action concret

    Résultats livrés sous 5 jours

    Sous NDA & confidentiel

    Our field tests simulate real customer journeys, providing actionable insights to enhance service delivery and elevate guest satisfaction. Client Testing Our Expertise CX Consulting – Experts in Customer Experience & Confidential Audits CX Consulting is an independent firm specialized in the evaluation of the actual customer experience, in the sectors of hospitality, wellness, tourism, and prestige services. We conduct anonymous audits, field customer tests, and personalized analyses in order to identify invisible flaws, optimize journeys, train teams, and enhance perceived quality. We operate discreetly, strategically, and tailor-made, to strengthen satisfaction, customer loyalty, and the reputation of our partners.

    Business ⭐ Recommandé

    420 000 FCFA

    2 visites client mystère

    Grille 50+ critères

    Coaching équipe 2h

    Suivi 30 jours

    Rapport PDF détaillé

    Plan d'action personnalisé

    Sous NDA & confidentiel

    We offer tailored analyses that focus on your unique challenges, empowering your team to refine processes and improve overall quality. Customized Analyses Our Expertise CX Consulting – Experts in Customer Experience & Confidential Audits CX Consulting is an independent firm specialized in the evaluation of the actual customer experience, in the sectors of hospitality, wellness, tourism, and prestige services. We conduct anonymous audits, field customer tests, and personalized analyses in order to identify invisible flaws, optimize journeys, train teams, and enhance perceived quality. We intervene discreetly, strategically, and tailor-made, to strengthen satisfaction, customer loyalty, and the reputation of our partners.

    Prestige

    Sur devis — à partir de 800 000 FCFA

    3 visites sur 3 mois

    Formation équipe complète

    Suivi mensuel personnalisé

    Rapport stratégique

    Présentation des résultats en présentiel

    Sous NDA & confidentiel

  • Frais Annexes & Déplacements

    Nos tarifs de base couvrent les missions à Cotonou. Tout déplacement hors Cotonou ou à l'international fait l'objet de frais supplémentaires facturés au réel, validés par écrit avant le démarrage de la mission.

  • Zones d'Intervention

    Les frais de déplacement s'ajoutent aux tarifs de mission selon la zone d'intervention

    Our discreet audits provide an in-depth analysis of your customer experience, identifying hidden weaknesses and opportunities for improvement. We ensure confidentiality while delivering actionable insights that can significantly enhance your service quality. Confidential Audits What We Do CX Consulting – Experts in Customer Experience & Confidential Audits CX Consulting is an independent firm specialized in the evaluation of the actual customer experience, in the sectors of hospitality, wellness, tourism, and prestige services. We conduct anonymous audits, field customer tests, and personalized analyses in order to identify invisible flaws, optimize journeys, train teams, and enhance perceived quality. We intervene discreetly, strategically, and tailor-made, to strengthen satisfaction, customer loyalty, and the reputation of our partners.

    Zone 1 — Cotonou & périphérie (30 km)

    Frais inclus dans le tarif. Aucun supplément pour les missions réalisées à Cotonou et dans un rayon de 30 km.

    We conduct on-site customer tests that simulate real guest experiences. This hands-on approach allows us to gather invaluable feedback and develop strategies tailored to meet the needs of your clientele, ultimately refining their journey with your brand. Field Testing What We Do CX Consulting – Experts in Customer Experience & Confidential Audits CX Consulting is an independent firm specialized in the evaluation of the actual customer experience, in the sectors of hospitality, wellness, tourism, and prestige services. We conduct anonymous audits, field customer tests, and personalized analyses in order to identify invisible flaws, optimize journeys, train teams, and enhance perceived quality. We intervene discreetly, strategically, and tailor-made, to strengthen satisfaction, customer loyalty, and the reputation of our partners.

    Zone 2 — Autres villes du Bénin

    Transport + hébergement facturés au réel. Un devis détaillé est établi avant chaque mission hors Cotonou (Parakou, Abomey, Porto-Novo, etc.).

    Our customized training programs empower your teams with the skills and knowledge needed to elevate customer satisfaction. We focus on enhancing interpersonal skills and service excellence to ensure every interaction leaves a lasting impression. Team Training What We Do CX Consulting – Experts in Customer Experience & Confidential Audits CX Consulting is an independent firm specialized in the evaluation of the actual customer experience, in the sectors of hospitality, wellness, tourism, and prestige services. We conduct anonymous audits, field customer tests, and personalized analyses in order to identify invisible flaws, optimize journeys, train teams, and enhance perceived quality. We intervene discreetly, strategically, and tailor-made, to strengthen satisfaction, customer loyalty, and the reputation of our partners.

    Zone 3 — International

    Vol + hébergement + per diem facturés sur devis. Toute mission hors du Bénin fait l'objet d'une proposition commerciale détaillée, validée par écrit avant départ.

  • Options À la Carte

    Complétez votre package avec des services individuels

    Visite supplémentaire — 75 000 FCFA

    Une visite client mystère additionnelle sur votre établissement, avec rapport PDF.

    Session coaching — 100 000 FCFA

    Coaching opérationnel de 2h avec votre équipe front-office.

    Formation équipe — 250 000 FCFA

    Programme de formation complète pour votre équipe sur l’excellence client.

    Audit réputation en ligne — 130 000 FCFA

    Analyse de votre e-réputation et recommandations d’amélioration.

Utilisation des cookies
Nous utilisons des cookies pour assurer une expérience de navigation fluide. En continuant, nous supposons que vous acceptez l'utilisation des cookies.
En savoir plus