• Nos Tarifs

    Des packages transparents, adaptés à chaque ambition

    We conduct discreet and thorough audits to assess the true customer experience, revealing hidden gaps and opportunities for improvement. Anonymous Audits Our Expertise CX Consulting – Experts in Customer Experience & Confidential Audits CX Consulting is an independent firm specialized in evaluating the actual customer experience, in the sectors of hospitality, wellness, tourism, and prestige services. We conduct anonymous audits, field customer tests, and personalized analyses in order to identify invisible flaws, optimize journeys, train teams, and enhance perceived quality. We operate discreetly, strategically, and tailor-made, to strengthen satisfaction, customer loyalty, and the reputation of our partners.

    Essentiel

    150 000 FCFA

    1 visite client mystère

    Grille d’évaluation 30 critères

    Rapport PDF détaillé

    Plan d’action concret

    Sous NDA & confidentiel

    Our field tests simulate real customer journeys, providing actionable insights to enhance service delivery and elevate guest satisfaction. Client Testing Our Expertise CX Consulting – Experts in Customer Experience & Confidential Audits CX Consulting is an independent firm specialized in the evaluation of the actual customer experience, in the sectors of hospitality, wellness, tourism, and prestige services. We conduct anonymous audits, field customer tests, and personalized analyses in order to identify invisible flaws, optimize journeys, train teams, and enhance perceived quality. We operate discreetly, strategically, and tailor-made, to strengthen satisfaction, customer loyalty, and the reputation of our partners.

    Business

    420 000 FCFA

    2 visites client mystère

    Grille 50+ critères

    Coaching équipe 2h

    Suivi 30 jours

    Rapport PDF détaillé

    Sous NDA & confidentiel

    We offer tailored analyses that focus on your unique challenges, empowering your team to refine processes and improve overall quality. Customized Analyses Our Expertise CX Consulting – Experts in Customer Experience & Confidential Audits CX Consulting is an independent firm specialized in the evaluation of the actual customer experience, in the sectors of hospitality, wellness, tourism, and prestige services. We conduct anonymous audits, field customer tests, and personalized analyses in order to identify invisible flaws, optimize journeys, train teams, and enhance perceived quality. We intervene discreetly, strategically, and tailor-made, to strengthen satisfaction, customer loyalty, and the reputation of our partners.

    Prestige

    Sur devis — à partir de 800 000 FCFA

    3 visites sur 3 mois

    Formation équipe complète

    Suivi mensuel personnalisé

    Rapport stratégique

    Sous NDA & confidentiel

  • Options À la Carte

    Complétez votre package avec des services individuels

    Visite supplémentaire — 75 000 FCFA

    Une visite client mystère additionnelle sur votre établissement, avec rapport PDF.

    Session coaching — 100 000 FCFA

    Coaching opérationnel de 2h avec votre équipe front-office.

    Formation équipe — 250 000 FCFA

    Programme de formation complète pour votre équipe sur l’excellence client.

    Audit réputation en ligne — 130 000 FCFA

    Analyse de votre e-réputation et recommandations d’amélioration.

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